Our Programs
What we do
Accessible Housing's Programs
At Accessible Housing we match people’s unique needs to a variety of homes and supports.
We’re here to eliminate obstacles and provide the opportunities and support needed so our clients can focus on pursuing their dreams rather than struggling with their limitations.
Bridge to Home
We move people who experience homelessness into independent and permanent housing as quickly as possible, and then provide them with additional services and supports as needed. This includes rental subsidies and case management, with the focus of meaningful community engagement and supportive relationships.
Chinook House
Accessible Housing together with the leading affordable housing provider, Calgary Housing Company, continue to combine efforts to support clients with accessibility needs. Accessible Housing staff work closely with five of our most long-term clients. Although mostly independent, these clients do require a modest amount of night-time and morning assistance as well as potential emergency overnight care.
Inclusio
Inclusio is a fully accessible, supportive living home for adults with limited mobility who require some assistance with activities of daily living but also value autonomy and independence.
RAD Renovations is an industry leader in transforming Calgary and surrounding areas into a safer and more accessible community for its citizens. Our team of experts facilitate accessibility renovations from start to finish, from residential homes to businesses to community centres.
Client Grievance and Appeal Process
Accessible Housing provides clients with the opportunity and means to express a complaint, concern or grievance and the opportunity to appeal a decision. Client’s rights are always upheld by all Accessible Housing staff and Board members. Client will not be subjected to retaliation or barriers to services due to the submission of a grievance.
GRIEVANCE DEFINED
Grievance: is defined as:
- a complaint such as accusation, criticism, objection or gripe
· an injustice such as a wrong, cause of distress, ill-treatment, unfairness or infringement.
GUIDELINES FOR RESOLVING GRIEVANCES
1. When a grievance arises, the client must contact the individual directly involved and attempt to resolve the concern
2. If this fails to resolve the situation, the client must request assistance from their Case Manager to resolve the concern. This must be in writing and within 15 days of the grievance occurrence. The written submission must include:
· who, what, where and when; and
· steps taken by the individual to resolve the
issue
3. If the Case Manager is unable to resolve the grievance satisfactorily within 10 days of submitting the written grievance, the client should request an escalation of the grievance by sending an email to the coordinator / manager of their program:
· Inclusio – sean@accessiblehousing.ca
· Bridge To Home – brandy@accessiblehousing.ca
· Chinook – catherine@accessiblehousing.ca
· RAD – rad@accessiblehousing.ca
4. If the Program Coordinator / Manager is unable to satisfactorily resolve the grievance within 10 days of receiving the escalated grievance, the client should request for the grievance to be further escalated to the Director of Programs by sending an email to tolu@accessiblehousing.ca
5. If the Director of Programs is unable to satisfactorily resolve the grievance within 15 days of receiving the escalated grievance, the client should appeal to Accessible Housing’s Executive Director in writing by sending an email to krista@accessiblehousing.ca
6. If the grievance is not satisfactorily resolved by the Executive Director, the client should appeal to Accessible Housing’s Board of Directors in writing by sending an email to info@accessiblehousing.ca
ADVOCACY
Assistance can be provided for a client who wishes to proceed through the grievance procedure. Information regarding how to contact an advocate is provided to the client or where possible displayed publically to ensure the client:
· Is aware of the role of public advocates (individuals, government offices, Office of the Ombudsman and/or advocate organizations) available to them
· Is aware of the support available from these advocates
At any time, the client has the right to contact the following:
1. Inclusio, Chinook and RAD Programs:
The Minister of Community and Social Services
780-427-2711
Bridge To Home Program:
Calgary Homeless Foundation
403-237-6456
2. The Alberta Ombudsman (Calgary Office)
801 – 6 Avenue SW, Suite 2560
Calgary, Alberta, T2P 3W2
403-297-6185
Impacting the Community
Note: Stats are from 2015 to present
